Direct Debit Request Service Agreement & DentiCare Payment Plan Agreement
Direct Debit Request Service Agreement
1.DentiCare Payment Solutions (ABN 99 107 018 182) as Debit User ID Numbers 317892 or 545764 will initiate direct debit
payments in the manner referred to within your Payment Plan and associated Direct Debit Request.
2.Debit payments will be made when due and you will be provided a statement of payments by email or via the relevant
payment plan online App.
3.You will be given at least 14 days’ written notice if DentiCare proposes to vary details of this arrangement, including the
amount and frequency of payments.
4.If you wish to change any payment, cancel or change a direct debit request or change personal details in relation to your
direct debit payment plan you must contact DentiCare on 1300 186 404 or email at
generalenquiries@denticarepayplans.com.au. or change via the relevant online App where available.
5.Any queries concerning your debit payments or to dispute debit payments must be directed to DentiCare as the debit
user in the first instance by email to generalenquiries@denticarepayplans.com.au.
6.You should ensure that the account details provided by you are correct by checking them against a recent statement
from the financial institution at which the account is held.
7.By signing your Direct Debit Request, you warrant and represent that you are duly authorised to request the debiting of
payments from your account provided.
8.The signature used for the Direct Debit Request must be identical to the signature used in connection with your
nominated bank account and/or the primary cardholder of the credit card account.
9.You acknowledge the Credit Card Transaction Fee of 1.75% per transaction and Bank Account Transaction Fee of $1.10 per
transaction.
10.It is your responsibility to ensure the account you have provided can be direct debited and will have sufficient funds
available in your account to be debited to enable debit payments to be made in accordance with your Payment Plan and
Direct Debit Request.
11.If a debit payment falls due on any day which is not a banking business day, the debit payment will be made on the next
banking business day.
12.If a debit payment is returned unpaid, you may be charged a fee for each unpaid item.
13.Except where the account or banking service terms and conditions permit disclosure, and except to the extent that
disclosure is necessary in order to process debit payments, investigate and resolve disputed transactions or is otherwise
required or permitted by law, DentiCare will keep details of your account and debit payments confidential.
DentiCare Payment Plan Agreement
1.By entering into your DentiCare Direct Debit Request Payment Plan you acknowledge and agree that your scheduled
direct debit payments and entire payment plan are affordable to you and remains your financial responsibility until the
entire Payment Plan is paid in full.
2.If a scheduled direct debit fails for any reason the failed scheduled direct debit payment will automatically be rescheduled
and transacted within five banking business days, unless otherwise arranged with you by DentiCare or its agents.
3.If your financial institution rejects any of our attempts to debit your account, in accordance with your payment plan, a
reprocessing fee of up to $38.50 will be added to your payment plan and automatically debited from your account.
4.If your DentiCare Payment Plan account is in arrears greater than 30 days it shall be deemed in default. Legal and debt
collection costs incurred by DentiCare or its agents in recovering outstanding debt or arrears or scheduled payments
from you will be your responsibility and added to the amounts owed by you to DentiCare or its agents.
5.Under Part 3A of the Privacy Act a Responsible Party holding a DentiCare Payment Plan which is in default will be subject
to a default listing with a credit reporting body such as Equifax.
6.Under Part 3A of the Privacy Act we may contact a credit reporting body such as Equifax to obtain a credit report about
you.
7.Your information within your DentiCare Payment Plan is required to provide the DentiCare service. Your information may
be disclosed to third parties relevant to your DentiCare Payment Plan such as your chosen health care provider or chosen
vendor/supplier and DentiCare’s internal or external debt collection agencies where necessary.
8.In the event of a dispute relating to your treatment you and your chosen healthcare provider/s or chosen
vendors/suppliers are required to provide DentiCare full details of your treatment relative to your DentiCare Payment Plan
and you give consent to your chosen healthcare provider/s to disclose your information directly to DentiCare for the
purpose of dispute resolution.
9.DentiCare will provide at least 14 days’ notice of any changes to the terms and conditions of this DentiCare Payment Plan
Agreement.
10.Any amendments or deferments of any of the debit arrangements of the Direct Debit Request may result in additional fees
and charges which you will be advised of at the time.
11.DentiCare is required by law to confirm your identity and eligibility to provide its services to you. Your Identification and
evidence of your Age, Bankruptcy or Debt Agreement Status, Citizenship and Employment Status may be required from
you at any time prior to or during your DentiCare Payment Plan term.
12.You may not, without the consent of DentiCare, assign or otherwise dispose of or deal with its rights under this
agreement. DentiCare may at any time assign, novate or otherwise dispose of or deal with its rights under this agreement.
13.DentiCare reserves the right to reject, suspend or cancel any Payment Plan at any time for breach of this agreement.
14.Queensland law governs this agreement. DentiCare and you both irrevocably submit to the exclusive jurisdiction of the
Queensland courts and courts competent to hear appeals from those courts.
